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Frequently Asked Questions


How do I cancel my subscription?
If you subscribed through www.nextdeparture.ca:
  1. Log in to your account on app.nextdeparture.ca/profile. This will take you directly to your Dashboard.
  2. Hit the Cancel button to end your subscription.
If you subscribed through your iTunes account:
  1. Go to your phone Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Tap Subscriptions > Next Departure > Cancel Subscription.
  5. Alternatively, you can see all your Apple subscriptions by clicking here (if you’re logged in)
(Note: Per Apple’s cancellation policy, your membership might renew if you don’t cancel your subscription more than 24 hours before your renewal date.) If you subscribed through the Google Play Store:
  1.  Open the Google Play Store on your device
  2. Tap Menu > Account > Subscriptions.
  3. Find the subscription you want to cancel.
  4. Tap Cancel.
  5. Alternatively, you can see all your Google subscriptions by clicking here (if you’re logged in)
  If you are not sure how you subscribed, please contact support@nextdeparture.ca and we will assist you.
How do I subscribe?
How many deal notifications will I get?

We promise to never spam you with mediocre deals! Our only incentive is to find flight deals that save you hundreds of dollars.

For exclusive subscribers: Based on selection of receiving deals from all destinations , the number of deals per month you’ll get from:

Toronto – 12 to 16
Vancouver – 10 to 14
Montreal – 10 to 14
Calgary – 10 to 14
Edmonton – 6 to 9
Ottawa – 6 to 8

Limited subscribers will only receive 25% of all deals.

Why haven’t I received any deals from you?

Not to worry! It’s more than likely we haven’t found a deal based on your departure & destination region. We recommend you select “ALL” to receive every deal from us. We only send you the best of the best flight deals!


Can I select specific dates?

We don’t give you an option of selecting specific dates because it would be very difficult to find a deal based on your exact criteria. The more flexible your dates are, the more likely you’re able to take advantage of the deals we send out.

Do you find hotel, vacation or cruise deals?

On rare occasions, we’ll post them. They’re extremely difficult deals to find

Do you only find deals from Canada?

Yes, we currently on find deals from Canada however we do plan on expanding to other countries in the near future.

Do you only post out economy fare deals?

Yes we only post economy deals since business class rarely fluctuate in price.

From which cities do you find flights from?

We find deals from 6 Canadian cities including Vancouver, Calgary, Edmonton, Toronto, Ottawa & Montreal.

How do I book a deal?

We provide you with easy, simple and clear booking instructions, availability and example dates. Ultimately we’re not a travel agency so we redirect you book directly with the airline or an online travel agency (OTA).

How do I reset my password?

You can reset your password by clicking the “Forgot Password” option at the login page.

Alternatively, you can go to this link: https://app.nextdeparture.ca/password/reset

How long do deals last?

Most deals we find tend to last under 48 hours. Mistake/error fares are even less — usually within a couple of hours from the time we post. We always recommend to book as soon as possible. Here’s a tip: Most airlines offer a 24 hour free cancellation policy, which gives you a bit of time to decide. We’ll try to make note of it whenever we can in our deal posts.

Is your app free?

Yes! Our app is completely free to use. We do have an option of subscribing to unlock additional key features such as personalized deal alerts, push notifications and much more.

The deals you post — are they legitimate?

Yes the deals we send you are 100% legit. We verify the booking up until the billing page to see if the price is actually valid.

What are your terms and conditions?

You can find our terms and conditions over here.

What is the difference between non-subscribers and subscribers?

Here’s what subscribers get:

  1. Instant Push Notifications & Instant Emails
  2. Customized Deals
  3. No ads
  4. No affiliate links on deals

Here’s what non-subscribers get:

  1. Access to all deals
  2. Ads and affiliate links on deals
  3. Weekly Newsletter
What is your privacy policy?

You can find our privacy policy over here.

Why don’t I see my departure?

At this time we only find deals out of Canada. If you don’t see you’re Canadian Departure, it’s due to the lack of deals out of your city.


It’s not letting me update my credit card

It might mean you’re still on our older billing system where there is no option to change payment methods.

Please resubscribe on our newer billing system at nextdeparture.ca/subscribe and email us at support@nextdeparture.ca so that we can cancel your older account.

You can also login to your account and change your billing information in your Account Settings.

What is your refund policy?

With our money-back guarantee, you can cancel anytime within 30 days and get a full refund. Please note, refunds are not automatic and need to be requested by email. If it’s past 30 days, please email us and we can take your request case by case. 

Will my subscription automatically renew?

Yes, unless you cancel it, your subscription will automatically renew at the end of the subscription period. The subscription also automatically cancels if a renewal charge attempt is failed such as an expired credit card.


How do I download the app?

Search for “Next Departure” on your Google Play or App Store.

Where is the Facebook login?

Effective September 13, 2023, we will be discontinuing the option to log in using Facebook social login on our platform. To access your account, you will need to reset your password and log in using your email address associated with your account.

How to Transition:

Reset Your Password: If you have previously used Facebook to log in, you will need to reset your password. To do this, visit our website or open our mobile app and click on the “Forgot Password” link. You will receive an email with instructions on how to create a new password. Alternatively, you can reset your password at this link.

Login with Email: Once your password is reset, you can use your email address and new password to log in securely.
If you encounter any issues during this change, please don’t hesitate to reach out to us at support@nextdeparture.ca for assistance.

Why am I not receiving email notifications?

Make sure you double check the following:

  1. Make sure you have turned email notifications on. You can do this directly on the app under Deal Alerts, or you can check off “Email Notifications” here after (after you log on)
  2. Are you deal alerts set? If yes, are they set to the departure and destination correctly?
  3. Are you subscribed?
  4. If it’s still not working, please contact us at support@nextdeparture.ca
Why am I not receiving push notifications?

Make sure you double check the following:

  1. Make sure your device’s push notifications are turned on. For iOS devices, they ask you to allow notifications when you first installed our app. For iOS/Apple devices, go to your Settings > Notifications > Next Departure > Make sure “Allow Notifications” toggle is on
  2. Are you deal alerts set? If yes, are they set to the departure and destination correctly?
  3. Are you subscribed?
  4. If it’s still not working, please contact us at support@nextdeparture.ca

Update: January 2023, for iOS users not receiving push notifications, please update your device to iOS 16.2 or higher.

Why is my subscription not active?

If your subscription is active with iOS subscriptions, it may disconnect with the Next Departure app. It can be fixed by going on to the Subscription page of the Next Departure app, and hitting “Restore Purchases“.

Still Got Questions?

I still have questions. How do I contact you?

You can email us here. We’ll do our very best to answer your questions within 24 hours 🙂

Contact Us